Listen Up Bucker’s 🙂

Order Policies

  • All baked goods are made to order to ensure freshness.
  • Orders are only confirmed once payment is received.
  • Changes to an order must be requested at least 48 hours before pickup/delivery.
    Changes within 48 hours may not be possible.

Pre-Order Policy

  • Pre-orders are recommended for holiday weeks, large events, specialty items, and custom quantities.
  • A 50% deposit is required for all pre-orders over $30.
    Wedding, bulk, or catering orders may require a higher deposit.
  • Pre-orders must be placed at least:
    • 48 hours in advance for standard menu items based on quantity.
    • 5–7 days in advance for custom, decorated, or specialty items.
    • Custom Cut and Stamped Cookies requires 60 day lead time.
  • Failure to pick up a pre-order will result in forfeiture of the deposit and the item.

Refund & Cancellation Policy

Cancellations

  • Orders canceled 48+ hours before pickup/delivery are eligible for a refund minus a small processing fee if applicable.
  • Orders canceled within 48 hours of pickup/delivery are non-refundable due to the cost of ingredients and production time.

Refunds

Refunds are offered only in the following situations:

  • A confirmed error on our part (wrong item, incorrect quantity, etc.)
  • A product quality issue that can be documented within 24 hours of pickup/delivery
  • Item(s) must be returned for verification

We do not offer refunds for:

  • Change of mind
  • Not liking a flavor you selected
  • Items damaged after pickup
  • Failure to pick up the order
  • Pre-orders abandoned or forgotten
  • Custom items that have already been started

Store Credit

Depending on the situation, we may offer store credit instead of a refund.

Pickup Policy

  • Please arrive within your scheduled pickup window.
  • If you are running late, contact us as soon as possible.
  • Items left for more than 24 hours without communication may be discarded and are not eligible for refund.

Allergy Notice

  • Our kitchen handles nuts, dairy, eggs, soy, wheat, and gluten.
    We cannot guarantee any product is allergen-free, although every attempt is made to keep such items from cross contamination.

Satisfaction Guarantee

We want you to love what you ordered!
If there’s an issue, notify me within 24 hours so I can help resolve it.